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My daughter made an appointment for 3PM, so I had to take off work to take her. Because of traffic, we were running about 5 minutes late, so we called, and they said no problem as long as we got there by 3:30, as the 3:30 slot was open.

But when we got there (3:10), we were told we didn't have an appointment. We said we did, but were told we had not confirmed the appointment by phone, so it was canceled. I said we confirmed the appointment when we called and made it, that I had taken off work to make the appointment, that we were even good enough to call and inform them that we were running a few minutes late due to traffic, and that it was no problem, because the 3:30 slot was open . . . didn't matter.

We were told we could wait around and if someone didn't show up, we could have their slot. I said could they guarantee to get us in, and they said no promises . . . just wait and see. Unacceptable. They acted like it was our fault because they canceled the appointment (without contacting us to tell us it was canceled), and were downright rude . . . not apologetic, but RUDE.

More than anything, I am upset because I not only wasted time, which is precious, but lost PAY to be at an appointment which they did not keep.

Reason of review: Poor customer service.

Monetary Loss: $100.

Preferred solution: Let the company propose a solution.

Location: 4825A Marburg Ave, Cincinnati, OH 45209

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