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I had ordered contacts (pre paid) from Target Optical in Richfield, MN. One box was delivered while the other eye was not.

When I called about it they said they would re ship it no cost overnight. Again, the package was not received. When I called again the Manager (a lady) was incredibly rude saying it was delivered and would not help me track them down. When I called the postal service they said without the tracking number I could do nothing.

I went into the store where again the manager was rude and refused to give me the tracking number. I said I paid for something I did not receive and she said she sent them and would not replace them. I told her the postal office won't let me do anything without the tracking number. Still nothing from her.

To this day I do not have the contacts I paid and ordered.

I have proof of payment on our bank account for the missing contacts, but am not posting bank information on here. The second box was apparently re delivered end of October overnight and the postal office said any overnight packages are automatically insured and so the manager should have to fix this.

MLagore wrote the review because of poor customer service at Target Optical. Reviewer claimed that he or she lost $38 and wants Target Optical to have the product delivered.

The most disappointing in user's experience was custoner service of the manager and inexcusable poor customer service. The author asks this business to immediately contact him/ her to briefly discuss his/ her negative experience with the company.

Also, this reviewer considered the following companies: Walmart or Costco. We collected other reviews about products and/or services offered by Target Optical and target optical shipping service for you to read. This information may help you with your purchase decision.

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Kingsport, Tennessee, United States #1277094

Target needs to do better .. the customer should be treated with respect and target should always try to help.

Columbia, South Carolina, United States #1251043

Contact Target corporate and tell them what happened and also of the local manager's unwillingness to help. Give them her name.

You didn't say how you paid for the contacts. It sounds as if you paid either by check or used a debit card(really a bad idea normally, for anything).

If a debit card, dispute the transaction as goods not received. Good luck, but at least you can use any restroom you want at Target, huh?

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